Return & Refund Policy

No returns or refunds for change of mind.

1 Year Product warranty

Ensures that product will be in full working order upon delivery and will be of a quality which, within parameters of reasonable* use, is guaranteed for this period. If a manufacturing defect occurs within this time, the product can be returned for repair/exchange. Find our Warranty and Repair Forms here.

Reasonable use* does not include damage caused by behaviour that would cause damage to a conventional tent or are outside the guidelines as stated in the Tentsile Instructions: No usage of fire in or around the tent, no use of sharp objects including but not limited to, knives, tools etc, shoes should not be worn inside the tent.

Tentsile Waiver of Liability

Tentsile Australia will not be liable for any damage or personal injury caused by misuse of the Tentsile product. Users will take full responsibility for their health and safety once purchase has taken place and this signed waiver confirms the acceptance of these terms.

Recommended Set-up Guidelines and Terms of Use.

I, the customer agree:

  • A visual and tactile inspection of my Tentsile products will be carried out prior to each use.
  • All trees used by Tentsile products are within the health and size parameters as prescribed by the guidance provided in the manual and on the Tentsile website.
  • Stipulated weight limit for purchased Tentsile model will not be exceeded.
  • Tentsile will be set-up so the floor level is no more than 4 feet / 1.2 meters from the ground.
  • Ratchet straps will also receive a visual and tactile inspection before each use.
  • Ratchet Buckles will always be in put in LOCKED position while tent is in use.
  • No fire or naked flame will be allowed anywhere near Tentsile.
  • Tentsile will not be used after the consumption of any intoxicating substances.
  • Tentsile will be set-up as per instructions and guidelines provided.
  • No use of sharp objects or any kind will take place in or around Tentsile.
  • I understand that Tentsile is a suspended tent and so will behave in a sensible and responsible way while using it.
  • I hereby confirm that any personal injury or damage caused by the misuse of Tentsile will be my sole responsibility and that Tentsile Ltd is exempt from all liability or prosecution.
  • I will not mistreat or misuse Tentsile as I understand it will increase the risk to my personal safety and that of others.

I fully understand and agree to the terms as set out above. Tick the box to confirm agreement to these terms. 

Placing an Order: Any customer placing an order with Tentsile Australia will be deemed to have read, understood and agreed to these terms and conditions. If you have any queries regarding the terms and conditions then please contact us prior to placing an order.

By placing an order via this website, you are making an offer to

Tentsile Australia to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order, we will send you an email to confirm that the order has been received but please note that this is not a confirmation that your order has been accepted. A contract between you and Tentsile Australia for the sale of our products will only exist once the order has been accepted, processed and despatched to you.

Cancelling an Order: You may normally cancel your order (once accepted by Tentsile Australia) for any reason up to the point of dispatch. If you cancel the order within this time then any payments made by you will be refunded in full within 30 days. If the order has, however, been processed and dispatched then please read our returns and refunds policy.


All Tentsile products are designed and manufactured to exacting standards and are covered by our user warranty. The warranty covers all manufacturing faults of the fabrics, parts and workmanship. This warranty covers the functionality of the product for its normal, intended use as specified in Tentsile's consumer literature on the website. It does not cover poles, malfunction of any fabric or component that has resulted from improper or unreasonable use or maintenance, accidents, damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.

No consequential loss may be claimed under this guarantee. This guarantee in no way affects your statutory rights.

If you believe your product is a warranty claim, please first contact the dealer from whom you purchased the product. They will advise you of the most appropriate course of action. Should the product need to be returned to us for inspection, then please visit our after sales page and download the relevant form as this will speed up the return, inspection and warranty process. Please do not return the product to us, without following the above procedure, as this may result in unnecessary delays and the product being returned, without inspection.

**This may vary depending on the statutes in force within the country of purchase.

The following damage is not covered by the Warranty

● General wear & tear over 3 months continuous reasonable use*

● Flaws in the fabric, if caused by excessive wear

● Leaking through fabric if it is suffering from UV degradation (Often leaking fabric is in fact condensation on the inside of the fabric)

● Leaking through seams if the there has been excessive abrasion of the seams or the seam sealant tape

● Broken zips if caused by forcing, jamming or improper use

● Seams coming apart if caused by over tensioning / stretching

● Broken buckles if they have been subjected to undue force or abrasion

● Broken carry / roller bag if they are over loaded, used for carrying other items or used as a toy

● All pole breakages - these are treated as “fair wear & tear”

● Collateral damage from a pole breakage

● UV degradation

● Condensation, usually caused by lack of ventilation

● Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE)

Reasonable use* does not include damage caused by behaviour that would cause damage to a conventional tent or are outside the guidelines as stated in the Tentsile Instructions: No usage of fire in or around the tent, no use of sharp objects including but not limited to, knives, tools etc, shoes should not be worn inside the tent.

Terms of Product Use

Although Tentsile can be set up within the trees, we recommend a set-up height or no more than 1.2 m from ground level. Tentsile's illustrated Set-Up guide should be followed when erecting Tentsile.


Please be advised that all orders are shipped from either Melbourne or directly from our factory in China. Shipping times are usually 4-10 business days, and we aim to ship all orders within 3 days of receiving the order. These shipping times are indicative only and in some cases may be shorter or longer. 


1.When returning products, you are under a duty to take reasonable care to ensure that the fulfiller receives the products and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service. A collection service may be offered for some products the Returns Documents will state if a collection service operates for your product.

2.Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless it is defective (see below).

3.If the product you receive: (a) has been sent to you incorrectly due to our fulfiller’s error; (b) is damaged; (c) does not conform to its description; (d) is not fit for purpose; or (e) is not of satisfactory quality it is considered defective. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.

4.If a product is defective, please contact usDefective products should be returned to the fulfiller as soon as possible, and in any event, within 30 days of delivery.

6.In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.

7.Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.

Intellectual Property Rights: This website is owned and operated by Tentsile Ltd. All content including pictures, designs, logos, photographs, written and other materials on this website are copyrighted to Tentsile Ltd. All worldwide rights are reserved. The site and its contents may only be used for personal and non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior consent and permission of Tentsile Ltd. By using this website you agree not to (and agree not to assist or facilitate any third party) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Except in relation to our contractual obligations to supply goods following acceptance of orders placed on this website, neither Tentsile Ltd nor any employees, suppliers or representatives will be liable in contract, tort, (including, without limitation, negligence) or otherwise for any loss or damage whatsoever in any way connected with the use of the website or our products.

You agree that we cannot guarantee and therefore will not be held responsible for the security and privacy of the website of Tentsile Ltd and any information provided to or taken from this website by you.

You agree fully to defend, indemnify and hold harmless Tentsile Ltd immediately on demand, it’s employees or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any of the breach of conditions by you or any other liabilities arising out of the use of this website.

These conditions shall not seek to exclude or limit liability for death or personal injury arising from our negligence or that of any employees, agents or servants.

Privacy and Confidentiality

We respect your concerns about privacy and undertake to exercise all reasonable precautions to keep information supplied to Tentsile Australia as strictly confidential. Any information supplied to us may be stored on a computer system but Tentsile Australia undertakes not to sell, rent or in any way share your personal information with third parties, unless you have given us permission to do so.

To order products from Tentsile Australia, we will need to know your name, mailing address and email address. To process credit card orders online you will also be required to detail your billing address, shipping address, telephone number, credit or debit card number and expiration date.

Customer information is used to improve our products and service and occasionally we may let you know of new products or promotions. We will use your information for limited email updates, processing orders, delivering merchandise, business analysis and when we need to communicate with you regarding orders or enquiries placed through our site.

By subscribing to our newsletter, you consent to Tentsile Australia using your information for marketing purposes. We’ll keep you informed about promotions, information, and deals from us and other partners, and from time to time will share data with third parties (such as Google) for our advertising work.

As a user of this website, we may collect non-personal data regarding the use of the website, such as pages visited, times and volume of use.

If you would prefer not to receive emailed information or updates from Tentsile Australia, you may tick the box on the contact page to opt out of our mailing list or email your wish to do so to info@tentsileaustralia.com.

Website Cookies

We may use cookies on the site to keep a record of certain behaviours or preferences expressed by you, to improve user experience or to present content that is more relevant to your interests, in compliance with the applicable data protection and privacy laws and upon collection of your express consent if required by law. These cookies may also enable you to share some Site content through social networks such as Facebook and Twitter. To review the respective privacy policies cookies, you can visit the social networks' websites. Facebook: https://www.facebook.com/help/cookies, Twitter: https://twitter.com/privacy 

Our cookies do not run programs on users' device nor upload viruses on it, and do not allow any kind of control over the device. 

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Payment and Retention of Title

Under normal circumstances, goods must be paid for prior to dispatch. if for any reason goods are shipped prior to clearance of payments, title in the goods will belong to Tentsile Australia, until full payment for the goods has been received. Please note however, that on-line transactions are normally processed automatically whilst you are on-line to the secure transaction server.


We may change or modify these terms and conditions at any time and your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions. please visit this terms and conditions page regularly to ensure that you agree to any changes therein.

While we have used reasonable endeavours to ensure that all the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Tentsile Australia will not be responsible for any errors or omissions or for the results arising from the use of such information.



Strap Failure Low 2.5 tonne rated straps used low/ medium
Seam Failure Low 40 bonded nylon thread used low/ medium
Fabric Failure Low 440dd nylon sheet used low/ medium
D-Ring Failure Low 8mm stainless steel ring used low/ medium
Structural Failure at Set-up Heights Greater 1m ( 3-4') Medium Recommended Set Up height at 1m ( 3-4 feet) medium/ high
Release of Ratchet to Occupied Tent Low Ratchets can be padlocked shut low/ medium
Occupant Falling out of door Low Limited height of opening reduces risk of fall medium/ high
Occupant Falling Through Hatch Medium Hatch is small to minimise risk low/ medium
Anchor Point Failure Low Use minimum 4 x 200mm (8”) bolts or trees with a minimum of 1256mm circumference for each anchor point low/ medium
Over Loading Tent Low Maximum Persons is 3 Adults or 2 Adults + 3 Children low/ medium
Use after structural Damage Low Do not use if structural damage is detected low/ medium
Falling onto Sharp, Pointy or Hard Surface Medium Avoid setting up over dangerous ground high
Lighting Strike Low Set tent on ground in lightening storm high
Fire Low Retardant fabrics used low/ medium
Suffocation Low Integrated mesh ventilation high
Rain Ingress Medium Tighten Flysheet and carry out regular maintenance low
Condensation Medium Open vents low
Pole Breaking and Causing Injury Low Do not put poles under excess pressure medium
Incorrect Set Up Medium Follow Guide low
Walking into Tension Straps Medium Straps are Orange for increased visibility low/ medium
Hand injury on Ratchets Low Concentrate and be careful low/ medium
Velcro Failure Low 50mm Velcro used low
Over Tensioning Low Concentrate low
Wild Animals Entering Tent Low Close tent when not in use medium/ high
Insects Entering Tent High Keep insect mesh closed and add a line of Vaseline across top and bottom of each strap low
Flooding beneath Low Check for flood plain areas medium
Falling debris including but not limited to, Coconuts, branches, fruit and animals Medium Use personal discretion and be aware of environmental conditions including weather medium/ high
Falling out at Night Medium Keep doors zipped closed at night medium/ high
Sleep walkers Low Use at your own risk medium/ high
Animals walking into Tension Straps Low Bells can be added as warning low/medium
Zombie Attack Low Zombie proof high